Privacy Policy

1. Introduction

Welcome to Raydium Insights ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website raydium-swap.net (the "Site") and use our services.

Raydium Insights is an educational platform providing information, guides, and insights about the Raydium protocol on the Solana blockchain. We are registered in the United Kingdom under Company Number 94435625, with our registered address at Studio 55 Elizabeth Fall, Petefort S72 7HG.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Contact Us: When you use our contact form or send us emails, we collect your name, email address, subject line, and message content.
• Subscribe to Communications: If we offer newsletter subscriptions in the future, we would collect your email address and any preferences you indicate.
• Participate in Surveys or Feedback: Any information you provide when participating in surveys, polls, or feedback forms.

2.2 Information Collected Automatically

When you access our Site, we automatically collect certain information about your device and browsing behavior:

• Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages, and other navigation information.
• Device Information: Browser type and version, operating system, device type, screen resolution, and language preferences.
• Log Data: IP address, access times, and error logs for security and troubleshooting purposes.
• Location Data: General geographic location based on IP address (country and city level, not precise location).

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information:

• Essential Cookies: Necessary for the Site to function properly, including remembering your cookie preferences.
• Analytics Cookies: Help us understand how visitors interact with our Site through services like Google Analytics (G-5NVC3ZMTS3D).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness through platforms like Facebook Pixel (ID: 948445760344915).

You can control cookie preferences through our cookie consent banner that appears when you first visit our Site. You can also manage cookies through your browser settings, though disabling certain cookies may affect Site functionality.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• Delivering the content, articles, and resources you request
• Responding to your inquiries and providing customer support
• Analyzing Site usage to improve content, design, and user experience
• Developing new features and services based on user needs

3.2 Communication

• Sending responses to your contact form submissions
• Providing important updates about our services (if you've opted in)
• Sending educational content related to Raydium and DeFi (with your consent)

3.3 Analytics and Research

• Understanding how users interact with our content
• Identifying popular topics and improving content strategy
• Conducting research to better serve our community
• Generating aggregate statistics about Site usage

3.4 Security and Legal Compliance

• Protecting against fraud, abuse, and security threats
• Complying with legal obligations and regulatory requirements
• Enforcing our Terms & Conditions and other policies
• Protecting our rights and property

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities (e.g., marketing communications, non-essential cookies).
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, security, and analytics, provided these interests don't override your rights.
• Legal Obligation: When we must process your data to comply with legal requirements.
• Contract Performance: When processing is necessary to fulfill our obligations to you.

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating our Site and providing services:

• Analytics Services: Google Analytics for understanding user behavior and improving our Site.
• Advertising Platforms: Facebook for delivering relevant advertisements and measuring campaign effectiveness.
• Hosting Providers: Companies that host our website infrastructure.
• Communication Tools: Services that help us respond to your inquiries.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, or governmental requests
• Enforce our Terms & Conditions and other agreements
• Protect our rights, property, or safety, or that of our users or the public
• Investigate and prevent fraud, security issues, or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify you personally with partners, researchers, or the public for various purposes, including industry analysis and research.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact Form Submissions: Retained for up to 3 years to maintain communication history and improve customer service.
• Analytics Data: Typically retained for 26 months in accordance with Google Analytics standard settings.
• Cookie Data: Retained based on cookie expiration periods (from session-only to up to 2 years).
• Log Files: Generally retained for 90 days for security and troubleshooting purposes.

After the retention period expires, we securely delete or anonymize your information. You may request earlier deletion by contacting us.

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Objection: Object to processing of your information for certain purposes.
• Restriction: Request restriction of processing in certain circumstances.
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent where processing is based on consent, without affecting prior lawful processing.

7.2 GDPR Rights (EEA and UK Users)

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with your local supervisory authority
• Right to obtain information about safeguards for international data transfers
• Right to be informed about the logic behind automated decision-making (if applicable)

7.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

7.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within the timeframes required by applicable law (typically 30 days for GDPR requests, 45 days for CCPA requests).

8. International Data Transfers

Our Site is operated from the United Kingdom. If you access our Site from outside the UK, your information may be transferred to, stored, and processed in the UK or other countries where our service providers operate.

For users in the EEA, we ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing certain countries as providing adequate protection
• Other legally approved transfer mechanisms

9. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: SSL/TLS encryption for data transmission between your browser and our servers.
• Access Controls: Restricted access to personal information on a need-to-know basis.
• Security Monitoring: Regular monitoring for vulnerabilities and security threats.
• Secure Infrastructure: Industry-standard security practices for our hosting and service providers.
• Regular Updates: Keeping software and systems updated with security patches.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Please use strong passwords and be cautious about sharing sensitive information online.

10. Third-Party Links and Services

Our Site contains links to third-party websites, including social media platforms (Facebook, Twitter, Instagram, LinkedIn) and external resources. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit. These sites may have different data collection practices and may use your information in ways we do not control.

Specific third-party services integrated into our Site include:

• Google Analytics: See Google's Privacy Policy at https://policies.google.com/privacy
• Facebook Pixel: See Facebook's Data Policy at https://www.facebook.com/policy.php

11. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. DeFi and cryptocurrency trading involves significant financial risk and is not appropriate for minors.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Provide notice on our Site homepage for 30 days
• If you have an account or subscription, send email notification (if applicable)

We encourage you to review this Privacy Policy periodically. Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Information

14. Supervisory Authority

If you are located in the EEA or UK and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

For UK residents, the supervisory authority is:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk/
Phone: 0303 123 1113

15. Cookie Management

You can control and manage cookies in various ways:

15.1 Cookie Consent Tool

When you first visit our Site, a cookie consent banner appears allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

15.2 Browser Settings

Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies from specific sites
• Block all cookies by default
• Delete all cookies when closing the browser

15.3 Opt-Out Links

• Google Analytics: Install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
• Facebook: Manage ad preferences: https://www.facebook.com/ads/preferences

Important Note: This Privacy Policy is provided in English. We are a UK-based educational platform focused on providing information about decentralized finance. We do not provide financial advice, and users should conduct their own research before making any investment decisions.